Refund policy
Last updated: September 20, 2026
This policy explains returns, exchanges, preorder cancellations, and refunds for purchases from AEDIA.
Preorder cancellations
Preorders may be cancelled for a full refund through October 31, 2026. Email hello@aediaofficial.com with your order number as soon as possible. Requests are not effective until AEDIA confirms them in writing.
After the preorder window closes and production begins, preorders cannot be cancelled for a change of mind. They remain eligible for a size exchange under the conditions below, but not a preference based cash refund or store credit return. This does not limit your rights for delayed, defective, damaged, or incorrect items, or any right that cannot be waived by law.
Return and exchange eligibility
Exchange requests are accepted for all orders, including preorders, within 14 days after delivery. In stock items may be returned for store credit within 14 days after delivery. We do not offer cash refunds for preference based returns.
Items must be unworn, unwashed, unaltered, with all tags attached, and returned in their original garment bag. Items showing wear, washing, alteration, odors, stains, or damage not caused by AEDIA may be declined and returned to you.
How to request a return or exchange
Email hello@aediaofficial.com with your order number, the item, the reason for your request, and your requested replacement size if applicable. We will provide a US return address and instructions. Please do not send an item back before receiving authorization.
Return shipping, exchanges, and store credit
For preference based returns and exchanges, you pay the return shipping to AEDIA. We cover standard shipping for the replacement item. Original shipping charges are nonrefundable for preference based returns.
Once your return is received and inspected, an approved exchange ships from the US within 3 business days. If your requested size is unavailable, we will offer store credit. Approved store credit is issued within 5 business days and does not expire.
When a refund is available
Refunds to the original payment method are available for an eligible preorder cancellation through October 31, 2026; when an item is defective, damaged, or incorrect; when AEDIA cancels the order; when a promised shipping date is missed and you do not consent to the delay; or when required by law.
We will notify you when a refund is approved and issued. Your payment provider may take additional time to post the refund. Contact hello@aediaofficial.com if you need help checking its status.
Defective, damaged, or incorrect items
Contact us as soon as reasonably possible, ideally within 7 days after delivery. Include your order number, name, delivery address, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging until we confirm whether they are needed. We may request additional information or cooperation with a carrier review.
Once verified, we will send a replacement or issue a full refund to the original payment method, at your choice, and cover return shipping if we need the item back. This applies to preorders as well. The suggested 7 day reporting period does not limit rights that cannot be waived by law.
Delayed preorders
Estimated dispatch for the current preorder is November 27 to December 11, 2026. If we cannot ship within the promised window, we will contact you with a revised date and the option to consent to the delay or cancel the affected item for a full refund. If we cannot fulfill the order, we will cancel it and issue a full refund. See our Shipping Policy for delivery information.
Returned, refused, or unclaimed packages
A package returned because it was refused, unclaimed, not collected, or addressed incorrectly is not automatically an approved return. After it is received and inspected, eligible merchandise is handled under this policy. Where permitted by law, the original shipping charge, the carrier's return to sender fee, and any reshipment cost may be deducted from store credit or charged before reshipment. Complimentary standard shipping does not cover return to sender or reshipment costs.
Sales and promotions
Items purchased at a discount of 30% or more are final sale unless otherwise stated at checkout. Final sale status does not apply to defective or incorrect items and does not override rights that cannot be waived by law.
Contact
Email hello@aediaofficial.com or use our contact form.