Shipping
Rates, processing times, preorder timing, tracking, and delivery support for AEDIA orders.
Last updated: 25 October 2026
Where we ship
We currently ship to all 50 US states. We are unable to ship to PO Boxes, APO/FPO addresses, or US territories.
Shipping rates
| Order value | Standard (7 to 14 business days) |
Express (5 to 8 business days) |
|---|---|---|
| Under $149 | $7.50 | $15.00 flat rate |
| $149 and over | Free | $15.00 flat rate |
Order value is the merchandise subtotal after discounts and before tax and shipping. All amounts are in USD.
Business days exclude weekends and US federal holidays. Delivery estimates begin when the order ships, not when it is placed. Shipping charges are nonrefundable after dispatch unless the order is defective, incorrect, or applicable law requires otherwise.
Duties, customs and taxes
Orders may be fulfilled from outside the United States and shipped on a Delivered Duty Paid basis. Applicable import duties, tariffs, customs clearance fees and brokerage charges are included in the order price or shipping arrangement. Customers should not ordinarily be required to pay additional import charges upon delivery.
Applicable state and local sales taxes are separate from import duties and will be calculated at checkout based on the customer’s delivery address where AEDIA is legally required to collect them.
Customs inspections, government processing and carrier procedures may cause delays outside AEDIA’s reasonable control. If a carrier unexpectedly requests payment of import duties or customs charges, please contact hello@aediaofficial.com before making the payment or refusing the package.
In stock order processing
In stock orders are normally processed within 1 to 2 business days. Orders placed after 12pm PT on Friday are processed beginning the following Monday. Launches, promotions, and unusually high order volume may add processing time.
An order confirmation means we received your order; it is not a shipping confirmation. We may hold, decline, or cancel an order because of payment authorization, suspected fraud, inventory, address, or pricing issues. If AEDIA cancels an order, we will refund the amount paid for the cancelled items.
Preorders
Preorder items are made to order. When you place a preorder, you reserve a piece from our first production run at a price that will not be offered again.
Payment and production. The full amount is due at checkout. Any eligible pay later option will show its own payment schedule before you pay. Production begins after preorders close on October 31, 2026.
Estimated dispatch. Preorders are expected to leave our fulfillment location November 27 to December 11, 2026. This is the dispatch window, not the delivery date. Standard delivery takes another 7 to 14 business days after dispatch. You will receive an order confirmation when your order is placed and a tracking email when it ships.
If we are delayed. If we cannot ship within the promised window, we will contact you with a revised date and the option to consent to the delay or cancel the affected item for a full refund. If we cannot fulfill the order, we will cancel it and issue a full refund.
Mixed orders. If an order contains both in stock and preorder items, we may ship the items together or separately. We will not charge an additional standard shipping fee solely because we split the shipment.
Changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Requests are not effective until AEDIA confirms them in writing.
In stock orders cannot be changed or cancelled after they enter fulfillment. Preorders may be cancelled for a full refund through 31 October 2026. After the preorder window closes and production begins, preorders cannot be cancelled for preference or refunded, but they remain eligible for a size exchange under our Returns & Exchanges Policy. This does not affect any cancellation or refund right that applies when we miss a promised shipping date or that cannot be waived by law.
Address accuracy
Please review your name, email, and shipping address before placing an order. We will try to accommodate an address change requested before fulfillment, but we cannot guarantee changes after processing begins.
If an order is returned because the address was incorrect or incomplete, or because delivery was refused or not collected, we may charge the carrier's return to sender cost and the cost to reship. AEDIA is not responsible for loss caused by an incorrect address entered at checkout, except where applicable law provides otherwise.
Tracking and delivery
We will email a tracking link when your order ships. Tracking can take 2 to 3 business days to update after the carrier's first scan. Please monitor the tracking information and contact us promptly if something looks wrong.
If tracking shows delivered but you cannot find the package, check with household members, neighbors, and any safe delivery location, then allow 24 hours. Contact us if it still has not appeared and we will help open a carrier investigation. A delivery scan is treated as evidence of delivery unless the carrier's investigation finds otherwise. Nothing in this paragraph limits rights that cannot be waived by law.
Delays and lost packages
Delivery dates are estimates, not guarantees. Customs processing, carrier volume, weather, and other events outside our reasonable control may extend them. A carrier delay does not automatically qualify for a shipping fee refund.
A package may be treated as lost when tracking shows no movement for 10 business days or it has not arrived within 25 business days after shipment. Contact hello@aediaofficial.com with your order number. After a reasonable carrier review, we will replace the affected item or issue a full refund, at your choice.
Damaged shipments
If an item arrives damaged, defective, or incorrect, follow the steps in our Returns & Exchanges Policy. Keep the item and its packaging until we confirm whether they are needed for a carrier claim.
Questions
hello@aediaofficial.com. We reply within 2 to 3 business days.