Returns & Exchanges
Eligibility, timing, and the process for AEDIA returns, exchanges, and order issues.
Last updated: 04 September 2026
Eligibility
Exchange requests are accepted for all orders, including preorders, within 14 days after delivery. Items must be unworn, unwashed, unaltered, with all tags attached, and returned in their original garment bag.
In stock items may be returned for store credit within 14 days after delivery under the same conditions. Preorder items are exchange only after production begins and are not eligible for a preference based cash refund or store credit return. Your rights for delayed, defective, or incorrect items are described below and are not limited by this rule.
Items that show wear, washing, alteration, odors, stains, or damage not caused by AEDIA may be declined and returned to you.
Starting a return or exchange
Email hello@aediaofficial.com with your order number, the item you want to return or exchange, the reason, and the requested replacement size if applicable. We will send you a US return address and instructions. Do not send an item back before receiving authorization.
Return shipping and timing
For preference based returns and exchanges, you pay the return shipping to AEDIA. We cover standard shipping for the replacement item. Original shipping charges are nonrefundable.
Once your return is received and inspected, an approved exchange ships from the US within 3 business days. If the requested size is unavailable, we will offer store credit. Approved store credit is issued within 5 business days and does not expire.
We do not issue cash refunds for preference based returns. Refunds to the original payment method are available when an item is defective or incorrect, when AEDIA cancels the order, when a promised shipping date is missed and you do not consent to the delay, or when required by law.
Returned, refused, and unclaimed packages
A package returned because it was refused, unclaimed, not collected, or addressed incorrectly is not automatically an approved return. After the package is received and inspected, any eligible merchandise will be handled under this policy.
Where permitted by law, the original shipping charge, the carrier's return to sender fee, and any reshipment cost may be deducted from store credit or charged before reshipment. Complimentary standard shipping does not cover return to sender or reshipment costs.
Defective, damaged, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact hello@aediaofficial.com as soon as reasonably possible, ideally within 7 days after delivery. Include your order number, name, delivery address, a description of the issue, and clear photos of the item and packaging.
Keep the item and its packaging until we confirm whether they are needed. We may ask for additional information or cooperation with a carrier review. Once verified, we will send a replacement or issue a full refund to the original payment method, at your choice, and cover return shipping if we need the item back. This applies to preorders as well. The suggested 7 day reporting period does not limit rights that cannot be waived by law.
Sales and promotions
Items purchased at a discount of 30% or more are final sale unless otherwise stated at checkout. Final sale status does not apply to defective or incorrect items or override rights that cannot be waived by law.
Questions
hello@aediaofficial.com. We reply within 1 business day.